<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/297a890eb7a14e71984f548871b7f4d7&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/297a890eb7a14e71984f548871b7f4d7-4b1d4228f3acb354.gif</thumbnail_url><duration>72.867</duration><title>Add a Rovo agent to your Jira Service Management Portal (external)</title><description>In this video, I demonstrate how to create a Robo Agent for your JSM project using a service template. If you&apos;re just starting out and don’t have a Robo Agent yet, you can easily create one by clicking &apos;Create from Template&apos; in the portal screen. This will set up an agent linked to your JSM knowledge base and prefill it with conversation starters and a default scenario. I recommend jumping straight into testing the agent to see what it can do, and then you can build from there. No specific action is requested, but exploring the agent&apos;s capabilities is encouraged.</description></oembed>