video1.0<iframe src="https://www.loom.com/embed/29dd36ef18694dda9ae6fc05fd743513" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/29dd36ef18694dda9ae6fc05fd743513-00001.gif202.442Hi, my name is Erin, an Onboarding Specialist at Loop. In this video, I'll guide you through the process of submitting a test order for a test return in Loop. You'll need to have created a test order in Shopify beforehand. I'll show you how to navigate to the Loop admin and the shopper return portal, where you'll enter the order number and the secondary order lookup field. Then, you'll select the item you plan on returning and the return reason. We'll be testing store credit, so I'll demonstrate how to review the return request details and submit the return. Finally, I'll confirm the generation of a gift card in Shopify. No action is required from you, but feel free to watch the video for a better understanding.