<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/2a2dd708cb67466da86e5f5c0c3c253f&quot; frameborder=&quot;0&quot; width=&quot;1152&quot; height=&quot;864&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>864</height><width>1152</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>864</thumbnail_height><thumbnail_width>1152</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/2a2dd708cb67466da86e5f5c0c3c253f-1699053383032.gif</thumbnail_url><duration>299.524</duration><title>Return Flow Process - Part 1</title><description>Hi, I&apos;m Lesley, and I&apos;ve recently joined the Customer Success Content Team. In this video, I&apos;ll be explaining the Return Flow process and how to handle return requests. I&apos;ll guide you through the steps, from checking if the customer has a valid invoice number to finding the purchase date. Make sure to watch the video to understand the Return Process better.</description></oembed>