video1.0<iframe src="https://www.loom.com/embed/2b8d0b23f8784fb88c731dfa142c1b08" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/2b8d0b23f8784fb88c731dfa142c1b08-6a27ce3189fb989c.gif166.806Hey team, I wanted to clarify our process for issuing refunds on Clickbank orders moving forward. We encountered an issue where a refund processed through Checkout Champ didn’t fully go through, so we need to issue refunds directly from Clickbank to avoid confusion. When you access Clickbank, go to Transactions, search for the customer by email, and select their order to issue a refund. Remember, we have a 365-day refund policy, so we need to act within that timeframe. Please let me know if you have any questions!