video1.0<iframe src="https://www.loom.com/embed/2e09b386ccca4d5385b5e6c4f55fe1c0" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/2e09b386ccca4d5385b5e6c4f55fe1c0-90abf0d1d9950e30.gif554.21In this video, I walk you through how our digital assistant works and how you can connect with a live agent if needed. First, make sure you are logged into the relevant product, such as access care planning or access care planner. I explain the three tabs available: Help, Messages, and Home, and how to navigate them to find information or communicate with an agent. If you encounter issues, simply ask your question, and if the digital assistant's response isn't sufficient, you can request to speak with a human. Please follow the steps outlined to ensure you get the assistance you need efficiently.