video1.0<iframe src="https://www.loom.com/embed/2e56c45738674b828eeb4378b5559187" frameborder="0" width="1670" height="1252" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12521670Loomhttps://www.loom.com12521670https://cdn.loom.com/sessions/thumbnails/2e56c45738674b828eeb4378b5559187-4f4a33e064c7de2a.gif318.21This Loom explains how to refund a credit card surcharge after it has already been charged. It starts from an order showing a 2% surcharge equal to $13.00 or $13.33, and then creates a miscellaneous item called surcharge refund with a model number of surcharge refund, cost and sales price set to zero, and taxable unchecked. The misc item is set to $13.33 and the quantity is changed to negative 1 so the balance owed becomes negative $13.33, indicating money due back. Finally, it uses the Take Payment flow on credit card, selecting the user and entering the amount and note, which knocks off the $13.33 and returns the order balance to zero.