video1.0<iframe src="https://www.loom.com/embed/2f50e63739b44b2ca440302d0612786e" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/2f50e63739b44b2ca440302d0612786e-8bab5f75e84879ea-full.jpg48.829In this video, I explain the end call on silence function, which can be found in the call settings on the agent creation page. This feature allows you to set a timer for how long to wait for customer silence before ending the call, with a minimum of 10 seconds and a maximum of 30 minutes. I walk through how it works and the implications of adjusting the timer. Please take a moment to review this feature and consider how it might impact your calls.