video1.0<iframe src="https://www.loom.com/embed/2fc647d926b54d3984f76992c77ec17f" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/2fc647d926b54d3984f76992c77ec17f-cd3f3bef1fafb042.gif114.374This Loom explains the support mechanisms available in PharmacyHive for platform-related questions. Viewers should use the question mark icon in the top right of their platform to access the knowledge hub, which includes an onboarding pathway and a search option for topics like permissions. They can also navigate through apps, such as clicking TASP to find relevant knowledge articles, and use the homepage to review onboarding documents for Phase 1 and Phase 2. If the needed information cannot be found through these tools, the Loom suggests submitting a support ticket.