video1.0<iframe src="https://www.loom.com/embed/300c3d8f4bf8436c908aab95d4fbeaf1" frameborder="0" width="1146" height="859" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8591146Loomhttps://www.loom.com8591146https://cdn.loom.com/sessions/thumbnails/300c3d8f4bf8436c908aab95d4fbeaf1-19b9b280c2839248.gif57.138In this video, I walk you through the process of refunding or canceling an order from the Merchant Portal. I demonstrate how to access the orders menu, select a specific order, and use the Cancel button to initiate the cancellation. Once you click Save, the order will be canceled, and the refund will be processed shortly after. If you're using Square POS, this action will also trigger a status change for the order. Please follow these steps carefully to ensure a smooth cancellation process.