<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/3082231f214046e889b3800ff06ee035&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/3082231f214046e889b3800ff06ee035-2a79202a1b12747d.gif</thumbnail_url><duration>134.441</duration><title>Delete Later - Resolving Issue for a Valued Customer</title><description>Hey team, I wanted to address an issue with a customer who had a vault membership subscription at $24 a month but faced problems updating his expired credit card. Unfortunately, this led to his subscription being canceled and now he&apos;s seeing a charge of $54 when trying to re-subscribe. I found an original coupon for the discount and wanted to confirm if it still works before sharing it with him. I attempted to test it on my account, but I&apos;m unable to do so because of the 10-day free trial. Please let me know if you can assist with this.</description></oembed>