video1.0<iframe src="https://www.loom.com/embed/30881174ceea439d84aee53ef90fa9ce" frameborder="0" width="736" height="552" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>552736Loomhttps://www.loom.com552736https://cdn.loom.com/sessions/thumbnails/30881174ceea439d84aee53ef90fa9ce-c0b6e978dc9f985f.gif206.8366In this video, I introduce the concept of service roles and contact roles, which help us define the roles for specific services like home inspections and pre-listing inspections. By categorizing contacts such as clients and agents, we can tailor our actions, emails, and reports to better serve our clients. I encourage you to explore and create roles that relate to your services, linking them appropriately in our platform. Please take a moment to review and add any necessary roles to enhance our customer service.