video1.0<iframe src="https://www.loom.com/embed/328cbf01e713413fa5a861bbcd404ad0" frameborder="0" width="1984" height="1488" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14881984Loomhttps://www.loom.com14881984https://cdn.loom.com/sessions/thumbnails/328cbf01e713413fa5a861bbcd404ad0-2194e21c0740bf72.gif384.479This Loom explains how to use Copal’s shared phone conversation system for internal and customer text support. It covers where to find the Conversations tab in the Copow admin hub, how the system lets everyone use a single phone number and keeps communication visible so nothing gets lost. The video distinguishes this from separate chats in Clavio or Shopify and shows how to handle internal team chats and customer messages from the lead connector app. It also demonstrates the mobile view where Team Inbox messages arrive and you can start a new conversation, including the display of the Copow support number.