<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/32caec02c1f04918ad2dab67b6aa2b0e&quot; frameborder=&quot;0&quot; width=&quot;1660&quot; height=&quot;1245&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1245</height><width>1660</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1245</thumbnail_height><thumbnail_width>1660</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/32caec02c1f04918ad2dab67b6aa2b0e-b7e4520c3da20c3a.gif</thumbnail_url><duration>139.725</duration><title>Client Retention Enhancement for Non-Broker and Associate Broker Users</title><description>In this video, I outlined an important enhancement regarding access to settle needs for non-broker and associate broker users. Specifically, non-broker users should not be able to access the set of needs after a broker has been assigned, while associate brokers can still view needs if they are linked to the assigned broker. I emphasized the need to ensure that users are synced properly in the integration settings to maintain access to leads from the client retention dashboard. Please make sure to click &quot;sync users&quot; to reflect any changes in assignments. This will help streamline our processes and ensure that leads are managed effectively.</description></oembed>