video1.0<iframe src="https://www.loom.com/embed/32f1484160e54130a934836a3f2b027a" frameborder="0" width="1659" height="1244" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12441659Loomhttps://www.loom.com12441659https://cdn.loom.com/sessions/thumbnails/32f1484160e54130a934836a3f2b027a-eec495678f0b0bd5.gif384.155In this video, I explain the Net Promoter Score (NPS) and how to effectively use it in Custom Rally to gauge customer satisfaction and loyalty. I walk you through the steps to set up your audience, delivery settings, and how to collect feedback from promoters. It's crucial to engage with all customer segments, especially the promoters, to enhance our reputation. Please make sure to follow the steps outlined and set up your NPS survey accordingly.