video1.0<iframe src="https://www.loom.com/embed/334a2ab1fd734779bd4fee0ad99b32d2" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/334a2ab1fd734779bd4fee0ad99b32d2-723e074e8ccdeddd.gif217.898667This Loom explains how Zenda automates follow ups for a clinic using WhatsApp while handling consent and timing-based messaging costs. Senda checks real calendar availability for the first waiting appointment slot, requests consent via a separate call, then has BigEyesLabs send a kit as a postage stamp. It schedules a 30 day follow up with a metasmouse spark and sends reminders, noting that messaging within a 24 hour window is free while outside the window it automatically switches to a paid play. The Business Dashboard tracks follow ups, money service, bots, and provides a full audit, and Sertana can cancel all follow ups and wipe memory.