<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/3442f203d8ef4e5297a34b93dfef17e1&quot; frameborder=&quot;0&quot; width=&quot;1728&quot; height=&quot;1296&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1296</height><width>1728</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1296</thumbnail_height><thumbnail_width>1728</thumbnail_width><thumbnail_url>https://cdn.loom.com/os/loom-media-content/loom/b92e505f-bbf2-472c-afdb-744abe33cdf9/c9f6ca34-7401-453a-af17-fa3cb0d5a619/sessions-thumbnails-3442f203d8ef4e5297a34b93dfef17e1-f94e451b977fe9ac.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9hOWI5NmI1OWlwM3JxOWRtIiwiYWxnIjoiUlMyNTYifQ.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.MsgzlAQGHtDK5ufrCB9faQKeoIHhN5Iyy99pcQsrkgOpipzaOq35aWDczwaYoqqulQjmzXbADCY6T4FpiDXQbRQWmGx_d_YlMMibNRzABIslV8UoQHBqwCrEXreg8KJ4M5IVDNIJ7l6CvrG1Ml8N27rk_tHqrSBhfLs176FoZNj1ea3w1ZpAWJuGtjbYcqUKSHjZ4wXneqcdblJnMNukqJ77-teGTMnZm8tEvsE1ED2T9Gdm7-eRxSDeKEZ2PMpH61VNW0A5JEK4AjMQvq9mLlqqHttic0oKzZvwKxTptqhMxub_ZDi6k6CHyAcKWu2uFB0eLypEKzBVD6yrg3ze9g&amp;Expires=1791057244&amp;Signature=ZDnVxuENZwJfRKahMYsaf73BazJ0H40MqnEbEOrXWT2tvwlncaSj0ZueaT4AeXqznjwoBctLGhtwBYDsC8xsb59yiQaL2hv8WtH3voQr4JALdlVvx17PdoxCTHanjkvqCD74J2tg%7EmFCFegTrhdD1Byi5oItX118i30JUMVtWqBQz%7E1hYKR87441iY%7E04f%7EDNSDTXxlTqO5Jek0zG8zHIzGQOBlPTrxeXh3tLMT0DizLWYUTHcNODC3w8w4D5z3j4K-W8NdUjGliB%7EUNtobOimWD80eMxY1KNJFO0-dkVGVoNY-BsFj48sLnoS76-cWixun-Jq%7EMUwvOQgNhg5o5rQ__&amp;Key-Pair-Id=KQOSYIR44AIC0</thumbnail_url><duration>149.888</duration><title>Notification &amp;gt; Lux Notify</title><description>This Loom explains the Lux notification, SMS, and AI calling features for keeping customers informed about delivery status. It covers Lux Notify, where Lakzana sends a WhatsApp message to the client with a tracking number, letting customers view transit steps and a “Contact Customer Service” button set via settings and Z-orders. It also describes Lux SMS as similar to Notify but with configurable templates. Finally, it introduces Lux Call in beta, which can call customers for delivery confirmation, COD reminders, or follow-ups, noting that Malay phrasing clarity may have occasional defects.</description></oembed>