video1.0<iframe src="https://www.loom.com/embed/379a099774814f0aa6910345345d00b5" frameborder="0" width="3006" height="2254" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>22543006Loomhttps://www.loom.com22543006https://cdn.loom.com/sessions/thumbnails/379a099774814f0aa6910345345d00b5-a539ff792c67044c.gif69.589In this video, I walk you through our dashboard, which provides a quick overview of all ticket statuses. You'll see three key sections: Open Tickets for unresolved issues that need immediate attention, Pending Tickets where we've responded but are waiting for customer replies, and finally, the last section that I will cover shortly. It's crucial to prioritize Open Tickets as they are often the most urgent. Please familiarize yourself with these sections to enhance our customer support efficiency.