video1.0<iframe src="https://www.loom.com/embed/3963517e189b4e798e0f555ed5bf789d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/3963517e189b4e798e0f555ed5bf789d-1710813667722.gif1601.569In this video, I explain how to create skills and teams in Regal and assign them to agents. I discuss the importance of creating multiple queues for different purposes and assigning agents based on their skills. I also demonstrate how to add and remove skills from agents and configure queues to reference specific skills. Finally, I highlight the additional functionality of teams, such as filtering views and setting permissions, and how to decide when to use skills vs. teams.