video1.0<iframe src="https://www.loom.com/embed/3adb4a72c0b44b22af89eb07d54ce1da" frameborder="0" width="2218" height="1663" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>16632218Loomhttps://www.loom.com16632218https://cdn.loom.com/sessions/thumbnails/3adb4a72c0b44b22af89eb07d54ce1da-332729593f937398.gif438.992In this Loom, I walk you through how refunds work now that you can refund individual line items on an invoice. From a patient invoice, I show the new Payment and credit history section where payments and every refund are listed in chronological order. To start a refund, I find the payment in the table, choose the three dot menu, and select Refund to open the new refund modal. You can set a refund reason, notes, and date, then choose the line item amount to refund. If you are refunding a Stripe credit card, refunds can take 5 to 10 business days to hit the patient card, and they route back to the original card automatically. No action is requested besides following the steps to issue a line item refund.