video1.0<iframe src="https://www.loom.com/embed/3af800d34e784bc8b45ce10f3b80cade" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/3af800d34e784bc8b45ce10f3b80cade-00001.gif104.96666666666664In this video, I will explain how to use the Agency Chat feature in Prepared. This feature allows PSAPs to communicate via SMS with saved contacts. It can be used in various situations, such as when radio communication is congested or when sharing important information like bolos or arrest warrants. I will guide you through the process of setting up agency contacts and initiating a chat. Pay close attention to ensure your responders can receive and understand critical information.