video1.0<iframe src="https://www.loom.com/embed/3b3570e603044aa2a39a73042c2d2366" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/3b3570e603044aa2a39a73042c2d2366-fd96dea801edb576.gif217.408Hey team, in this video, I wanted to discuss our new approach to ticket handling and the status updates. We previously had around 30,000 unresolved tickets, but I created an automation to resolve older tickets, which helps us keep things clean and organized. I outlined how we should categorize tickets as closed, resolved, or pending, and emphasized the importance of following up on pending tickets to ensure nothing falls through the cracks. Please provide your feedback on this new system so we can improve our tracking and efficiency moving forward.