video1.0<iframe src="https://www.loom.com/embed/3b98fb4938894ef7b6591112bc2c2c78" frameborder="0" width="1500" height="1125" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11251500Loomhttps://www.loom.com11251500https://cdn.loom.com/sessions/thumbnails/3b98fb4938894ef7b6591112bc2c2c78-b4a02e921523ed45.gif346.978This Loom explains how to issue and complete customer returns from an order after at least one shipment has been completed. It walks through opening the order, going to the Returns tab, creating a return for the invoice items, and adjusting return quantities such as changing the quantity to negative 5 to update the open amount. After publishing the return, it covers completing the process in the Receipts tab by adding a receipt, choosing lots, publishing to increase inventory, and then creating and publishing a credit to the customer. It also notes that you can send a credit memo copy to the customer from the top right with a send to customer button.