video1.0<iframe src="https://www.loom.com/embed/3c44384965604e148aeb26c3588b4b27" frameborder="0" width="2134" height="1600" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>16002134Loomhttps://www.loom.com16002134https://cdn.loom.com/sessions/thumbnails/3c44384965604e148aeb26c3588b4b27-1718640061494.gif237.6In this video, I explain the possible reasons why a bot may not respond to a message. I discuss two main factors: credits on the OfferBolt account and the assignment of a user. I also show examples of different types of messages and how the system responds to them. Finally, I explain the concept of a Do Not Contact (DNC) pipeline and how to manually contact a contact in that pipeline. Watch this video to understand why your bot may not be responding and how to handle different scenarios.