video1.0<iframe src="https://www.loom.com/embed/3c6b775d15304dcd82349aaed9d28766" frameborder="0" width="1152" height="864" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8641152Loomhttps://www.loom.com8641152https://cdn.loom.com/sessions/thumbnails/3c6b775d15304dcd82349aaed9d28766-149c0b5116ab7370.gif151.078In this video, I walk you through the process of managing freeze requests for memberships. You'll learn how to approve or reject a document by viewing it first, and if you choose to reject it, you can select a reason before saving changes. If approved, the freeze will be applied from February 11th to March 11th, and you can check the customer account for details on the membership timeline. Additionally, I’ll show you how to remove the freeze if needed. Please make sure to follow these steps carefully to ensure proper handling of membership requests.