video1.0<iframe src="https://www.loom.com/embed/3ce98e2aca004a2f8aca44e0c769c0cc" frameborder="0" width="1500" height="1125" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11251500Loomhttps://www.loom.com11251500https://cdn.loom.com/sessions/thumbnails/3ce98e2aca004a2f8aca44e0c769c0cc-a39908a32113aa91.gif150.602In this video, I address an issue where customer portal signatures are not carrying over for reps to sign, resulting in blank proposals. This happens when a rep marks a proposal as sold after the customer has already signed, causing the system to recognize the unsaved version as the most recent. I demonstrate how to retrieve the correct signed version from the admin portal. If you encounter this problem, please ensure you do not mark proposals as sold before confirming the customer's signature. Take a moment to review the process and make adjustments as necessary.