video1.0<iframe src="https://www.loom.com/embed/3dd7ffc4ab3247768adb3fdd3a3ea9bc" frameborder="0" width="960" height="720" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>720960Loomhttps://www.loom.com720960https://cdn.loom.com/sessions/thumbnails/3dd7ffc4ab3247768adb3fdd3a3ea9bc-0e2cc036443c7895.gif28.377This Loom explains what to do if you have trouble logging into JotIt. The speaker advises clicking “Having Trouble” at the bottom of your screen to send logs to the developers. You can either take a snapshot or copy a code to share with your customer success representative or email it to the support email address. The message focuses on using the logging option to help support troubleshoot your login issue.