video1.0<iframe src="https://www.loom.com/embed/3fcd7ffe8acf4d739c9bcb67c9f0ee1f" frameborder="0" width="1464" height="1098" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10981464Loomhttps://www.loom.com10981464https://cdn.loom.com/sessions/thumbnails/3fcd7ffe8acf4d739c9bcb67c9f0ee1f-3de0574287b8a88b.gif128.616This Loom explains how to deactivate resident accounts in Sunbound when residents move out or pass away. The presenter navigates to Accounts, selects the resident (example: Alice with an $8,000 balance and an invoice), and uses the three-dot menu to zero out the balance when they do not owe anything. After updating the balance to $0, they deactivate the account via the three-dot menu and confirm deactivation so the account goes offline and is removed from general accounts. The Loom notes that deactivated accounts can be viewed under Account Status.