video1.0<iframe src="https://www.loom.com/embed/40350b83e05f4c728b2a7b64286c107d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/40350b83e05f4c728b2a7b64286c107d-9133d8ee5efad1b2.gif112.982This Loom explains how to customize your brand voice in Patch AI so messages sound the way you want. In your account settings under AI Context, click Add Context and select Brand Voice and Tone, then fill out a Brand Voice card with voice traits such as whether your brand is friendly, professional, or playful. It also covers what to avoid, like emojis, jargon, too many exclamation points, and em dashes, as well as phrases to include or never use. Finally, it notes you should choose where the context applies, and most businesses can set it to all agents so it covers content broadly.