video1.0<iframe src="https://www.loom.com/embed/40c9fa898cb549ffb3675f68144f7958" frameborder="0" width="2560" height="1920" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>19202560Loomhttps://www.loom.com19202560https://cdn.loom.com/sessions/thumbnails/40c9fa898cb549ffb3675f68144f7958-b534440f80488c4a.gif116.0798In this video, I walk you through the process of creating and resolving an incident in ServiceNow. I demonstrate how to navigate to the Incident section, create a new incident with a short description, and set the urgency level based on the situation. After submitting the issue, I emphasize the importance of making notes on the actions taken before resolving the incident. This is a straightforward guide aimed at helping you efficiently manage issues in ServiceNow. Please follow along and apply these steps when you encounter similar situations.