video1.0<iframe src="https://www.loom.com/embed/40dd023f08f5441caaa5bf4e84c5121f" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/40dd023f08f5441caaa5bf4e84c5121f-a2a1c78f6bab25e3.gif91.6823In this video, I walk you through the requests tab of OneCustomerView, which is essential for all call centre staff. You'll see how many requests a customer has lodged over the years, with 5 in 2022, 3 in 2023, and 2 in 2024, and how to filter these by year and month. I also highlight the detailed table that shows request numbers, subjects, received dates, due dates, and statuses like in progress or completed. A key feature is the ability to click on a request to view notes and history, which can include updates from various team members. Please take a moment to familiarize yourself with this tool, as it will enhance our customer service efficiency. Feel free to follow along using the One Customer View Demo: https://demo-1cv.gdata.com.au/