video1.0<iframe src="https://www.loom.com/embed/40ea890eda0146ec86288014ef12b241" frameborder="0" width="1108" height="831" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8311108Loomhttps://www.loom.com8311108https://cdn.loom.com/sessions/thumbnails/40ea890eda0146ec86288014ef12b241-0ae2ced804ddb218.gif42.063This Loom explains how to log an upsell in Athena so you can be credited for it. Start from the client’s view in Athena, open the client’s ticket, and once the ticket fully loads, click log upsell from the messages. Then enter the reason for why you believe the client is a good upsell. The video focuses on the exact navigation steps within the ticket and capturing the upsell reasoning.