video1.0<iframe src="https://www.loom.com/embed/4140bc6d97584396b742e5709dfd8a3b" frameborder="0" width="1366" height="1024" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10241366Loomhttps://www.loom.com10241366https://cdn.loom.com/sessions/thumbnails/4140bc6d97584396b742e5709dfd8a3b-d38c2c41838d345e.gif140.289This Loom demonstrates an HVAC after-hours call-handling script that gets calls booked instead of lost to voicemail. Justin explains that many shops lose 20 to 30 percent of after-hours calls, and shows how the receptionist at Reliable Heating and Air gathers key details and schedules service. In the example, Sarah takes a call from Justin at 205-871-9663 for 192-333 901 South Lakeshore Drive, Homewood, Alabama 35209, asks about any elderly or health conditions, and records the issue of AC blowing but not cooling. They book Justin for Friday morning between 10 and 12 and plan to send a text to confirm.