video1.0<iframe src="https://www.loom.com/embed/4367ceeb9b4a48b9895668930782a079" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/4367ceeb9b4a48b9895668930782a079-00001.gif745.404 In this video, I discuss the Biff approach, which stands for Brief, Informative, Friendly, and Firm. I explain how Biff was developed to handle high-conflict situations and can be used with hostile individuals. I share examples of Biff responses and provide tips on how to effectively use this communication tool. Biff helps diffuse hostile comments, focuses on problem-solving, and maintains a positive tone. It's a valuable tool for email and text communication, and I have personally used it with great success. Watch the video to learn more about Biff and how it can help you navigate challenging interactions.