video1.0<iframe src="https://www.loom.com/embed/437807a399ec46cdab02be40ed8d5525" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/437807a399ec46cdab02be40ed8d5525-5469a4f5562af8fd.gif329.867This Loom explains the proactive support experience being built in Jira Service Management powered by Rovo. It contrasts traditional reactive IT support with proactive monitoring that detects device issues before impact, automatically remediates where possible, and guides employees when automation is not available. The admin setup includes creating a monitoring environment that can take up to 30 minutes, whitelisting a required URL in the firewall, and deploying Rovo Desktop installers via MDM, then selecting enabled sensors and optionally attaching knowledge-based articles. Admins can monitor fleet health and remediation outcomes on the proactive support dashboard, while agents and employees each have dedicated views and remediation flows including silent saves, Fix now prompts, and guided resolution.