video1.0<iframe src="https://www.loom.com/embed/43a54d0403b34b21821317ebd069f867" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/43a54d0403b34b21821317ebd069f867-dedc9c29ae08e57b.gif140.994Hey Trisha, I wanted to share some troubleshooting tips for the workflow issues you've been experiencing. Typically, I split my screen between intercom and the messenger to monitor conversations effectively. I suggest checking if the correct workflow is being hit and using the "show conversation events" feature for more details. If you could test this or look at a conversation that didn't route correctly, that would be great!