video1.0<iframe src="https://www.loom.com/embed/43a8f03aee0a408f9ef28e88fd855e63" frameborder="0" width="1880" height="1410" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14101880Loomhttps://www.loom.com14101880https://cdn.loom.com/sessions/thumbnails/43a8f03aee0a408f9ef28e88fd855e63-1708010767994.gif264.967In this video, I explain the difference between Activity Log and Message Archive within a claim and the notes section. I highlight that the Activity Log and Message Archive are crucial for storing 99% of claim information, acting as a diary for the claim. I also discuss how to add diary entries and the importance of private notes for internal use. No specific action is requested from viewers, but understanding these features will help streamline claim management.