video1.0<iframe src="https://www.loom.com/embed/452c5328b5dd471c8287f159d98ef5ae" frameborder="0" width="1854" height="1390" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13901854Loomhttps://www.loom.com13901854https://cdn.loom.com/sessions/thumbnails/452c5328b5dd471c8287f159d98ef5ae-3c571247ee40eac0.gif99.691This Loom demonstrates how to manage a 3A call by adding and handling external transfer participants. After answering the inbound call, the speaker can mute, put the customer on hold, add additional participants, and initiate an external transfer that automatically places the customer on hold while the external party joins. The controls also allow ending the call with individual participants, muting, and either bringing everyone back or putting individual participants on hold. Finally, the speaker shows how to exit the transfer and leave the customer connected with the external parties.