video1.0<iframe src="https://www.loom.com/embed/456dd27c8c8240e19e3ef7e5d0079270" frameborder="0" width="2172" height="1629" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>16292172Loomhttps://www.loom.com16292172https://cdn.loom.com/sessions/thumbnails/456dd27c8c8240e19e3ef7e5d0079270-d4d2bc0c8b3c646a.gif158.787In this tutorial, I guide you through the process of speaking to an agent using the digital assistant on the MyAccess Portal. Start by opening the portal and selecting 'Ask a Question,' then choose a product to activate the digital assistant. If your query requires further assistance, an agent will join the chat to help resolve your issue. Once resolved, you'll receive two confirmation emails regarding the case created and closed. Please ensure to provide detailed information if a ticket is created for further investigation.