video1.0<iframe src="https://www.loom.com/embed/47532dfd6d884da787476c0daaf7b863" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/47532dfd6d884da787476c0daaf7b863-6a8b1b11a9500465.gif363.89In this video, I walk you through our express setup using User Sound to create a survey aimed at understanding why customers are canceling their premium subscription at Akme Neobank. We discuss the process of entering company details, setting up triggers for customer feedback, and generating insightful questions to dig deeper into customer motivations. I demonstrate how the audio feedback experience works, highlighting the ability to ask clarifying questions for richer insights. Once responses are collected, I show you how to analyze the data and extract valuable quotes for presentations or stakeholder updates. Please take a moment to review the setup and consider how we can implement this to improve our customer retention.