video1.0<iframe src="https://www.loom.com/embed/484f7f04c70c4521856664aea1e0f963" frameborder="0" width="1528" height="1146" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11461528Loomhttps://www.loom.com11461528https://cdn.loom.com/sessions/thumbnails/484f7f04c70c4521856664aea1e0f963-d324050828711f0e.gif667.32In this video, I demonstrate how agents can view crucial customer activity to enhance interactions. By showcasing events in the activity feed chronologically, agents gain insights into customer actions, aiding in personalized interactions. Admins can control event visibility and styling, ensuring agents receive relevant information efficiently. No specific action requested, but understanding these tools can optimize customer interactions.