video1.0<iframe src="https://www.loom.com/embed/496f820341eb42ca9a1d0dca2693e51c" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/496f820341eb42ca9a1d0dca2693e51c-9abd0ebf5b010fc4-full.jpg317.921In this video, I provide an overview of the dashboard, highlighting its key functions and KPIs. You'll learn about the various tabs, including master data, tickets, work orders, and time tracking, along with how to filter and analyze data by time period, organization, and status. I emphasize the importance of understanding ticket resolution times and work request statistics to improve our processes. For more detailed information on each KPI, I encourage you to check the Help Center article. Please take a moment to familiarize yourself with these insights to enhance your usage of the system.