video1.0<iframe src="https://www.loom.com/embed/497f0f56372a46839f922be8f3ceddcc" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/497f0f56372a46839f922be8f3ceddcc-f70b37989c9ec9e9.gif30.708In this video, I walk you through the process of managing review requests for customers who have returned items. If you prefer not to send a review request to a specific customer, simply go to their contact profile, navigate to the automation section, and remove them from the active workflow by clicking the small x. This ensures they won't receive a review request. Please take a moment to familiarize yourself with this process to enhance our customer experience.