video1.0<iframe src="https://www.loom.com/embed/4a5b7d14009f4989b09561a0a8656487" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/4a5b7d14009f4989b09561a0a8656487-a47f0d14a68d13ce.gif193.361In this tutorial, I walk you through the process of resetting a customer portal user's password, which can be necessary if they forget it or if their verification code has expired. I demonstrate how to access the user detail screen, verify the email and profile settings, and ultimately reset the password by sending a new link to the customer. Additionally, I cover how to temporarily freeze a user or deactivate them if they no longer need access. Please ensure that you double-check the user’s details before making any permanent changes. Let me know if you have any questions!