video1.0<iframe src="https://www.loom.com/embed/4a63859ba52b4978a2dcd226cc61c62f" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/4a63859ba52b4978a2dcd226cc61c62f-51a6cdf96890525d.gif234.496This Loom demonstrates and discusses a voice workflow for confirming a caller’s first and last name using a custom name-correction function. The flow reads extracted name variables, calls a custom function via a POST request with first name and last name queries, and returns corrected first and last names plus ambiguity information and a basic low-confidence flag set to false. If the name is confirmed it proceeds to a departure message; otherwise the loop repeats, and the demo includes calling through Twilio. The creator considers improvements to add next-strategy and attempt counts, fall back to in-call SMS on the last attempt, and ask for repeated or slower speech when ambiguity remains.