video1.0<iframe src="https://www.loom.com/embed/4b8ca7457870458f9c96bc83219e9dda" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/4b8ca7457870458f9c96bc83219e9dda-f7277c0f0b1a7f90.gif291.7151In this video, I walk you through our workflow for processing tickets using our platform. We’ve set up a system that leverages a queue to manage incoming requests, allowing us to identify whether we need to take deterministic IT actions or search our knowledge database for solutions. I highlight how we’ve mapped common issues, like laptop problems, into a JSON format to streamline our responses. I encourage you to monitor the workflow and provide feedback on the outputs we generate. Your insights will be valuable as we refine this process.