video1.0<iframe src="https://www.loom.com/embed/4b932e91322a4284a7cd0c69a64b750f" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/4b932e91322a4284a7cd0c69a64b750f-768f46efd8c0e93a.gif163.766667This Loom discusses the status of a denied claim and authorization requirements with a provider. Sage, calling for Health First essential on behalf of NY Community Hospital of Brooklyn, asks about claim status and learns the claim was denied because prior authorization was required for procedure code 8304. Sage notes an authorization is already on file, but retro authorization checks are not possible, and corrected claim deadlines are 15 months from the date of service. The appeals filing deadline is 90 days from the process date of the claim.