video1.0<iframe src="https://www.loom.com/embed/4c133951a07245abbafe800f7026276c" frameborder="0" width="1720" height="1290" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12901720Loomhttps://www.loom.com12901720https://cdn.loom.com/sessions/thumbnails/4c133951a07245abbafe800f7026276c-948ad9ad5178af24.gif104.436This Loom demonstrates an AI refund agent that follows Wayfair’s actual return policy to draft customer replies. The agent searches a customer inquiry, applies a 30 day return policy, accounts for any shipping deducted from the refund, and shows the decision and rationale along with the ready to send draft. A second use case covers a customer request to return a clearance chair, which is denied because clearance items are not refundable per the cited policy clause. The appropriate response is then prepared for the customer service representative to send.