video1.0<iframe src="https://www.loom.com/embed/4c8e6da371f141f5b525c090dcfc36ab" frameborder="0" width="1672" height="1254" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12541672Loomhttps://www.loom.com12541672https://cdn.loom.com/sessions/thumbnails/4c8e6da371f141f5b525c090dcfc36ab-b5b9ae78f8943f50.gif216.0863In this video, I explain how we utilize the Empowered Wealth platform to manage communications and track the progress of pension requests and pledges. This system allows us to measure customer response times and improve our processes while ensuring a secure communication environment. I demonstrate how to review outstanding requests, add comments, and tag team members for updates. Additionally, I show how both members and scheme administrators can interact through notifications and email alerts. Please take a moment to familiarize yourself with these features to enhance our communication efficiency.