video1.0<iframe src="https://www.loom.com/embed/4cbf7055a9da47669baa18b265b12cbe" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/4cbf7055a9da47669baa18b265b12cbe-9d96c86ed1983961.gif287.421This Loom explains how automated compliance scoring and agent performance analytics analyze 100 percent of customer service calls instead of manually reviewing 2 to 3 percent. The author demonstrates uploading a real call where a frustrated customer is handled badly and shows the transcription and compliance checks completing in about 1 minute. The system flags issues using timestamped evidence and calculates a score of 40 percent with high risk across checks like missing timely follow up, not escalating to a supervisor, delayed commitments, dismissive language, and lack of specific resolution dates. It also provides manager views with each agent’s average compliance score, total breaches, and most common violations, plus customizable SLA compliance rules.