video1.0<iframe src="https://www.loom.com/embed/4cce19df25224be9bf031a91ce6e550d" frameborder="0" width="2542" height="1906" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>19062542Loomhttps://www.loom.com19062542https://cdn.loom.com/sessions/thumbnails/4cce19df25224be9bf031a91ce6e550d-f1d6d00b28d2d21c.gif372.823This Loom explains why Asai Desk is built specifically to manage travel customer service, including AI-assisted access to GDS data. The presenter shows a ticket workflow in Asai Desk where a customer communication can be forwarded, assigned, and updated, while a side panel uses natural language to pull the PNR and help resolve issues, reducing agent handling time. They highlight travel-specific settings such as SLAs, fast mailbox connections, role-based access with squads and tags, custom fields that sync back to GDS, and routing rules like sending changes from the Coca-Cola account to top advisors. Finally, the Loom emphasizes deeper analytics, including tagged communications and insights into agent performance, VIP traveler handling, customer satisfaction, and churn risk.